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In order to safeguard the interests of consumers, ensure that users can properly use and maintain the product in the user's good reputation, now my company's pre-sale, service commitments are as follows:
(1) We promise: free warranty period of one year.
Quality (2) All products by the relevant national standards, the end-user site for detailed exploration, free delivery, free installation, implementation of the norms of "turnkey." All equipment (equipment) during the warranty period we will implement pro bono services (except artificial damage and the principle of non-normal use). Beyond the warranty period, and only pay the cost of spare parts, in addition to on-site service at no extra cost, or any other charges.
(3) we ensure that the equipment is brand new, unused, is made of first-class technology and the best materials, in full compliance with the quality, specifications and performance requirements of the tender genuine, we ensure their equipment is properly installed next, use and maintenance conditions, with satisfactory performance over its useful life. Warranty period in equipment installation and acceptance from the final date of delivery of the user.
Service work principle: resolute support and implement the relevant laws and regulations, the implementation of national responsibility to return some of the goods repair replacement requirements, in accordance with Australia Reiter service regulations, follow the "quality problems, big or small, the user is always right", the implementation of "attentive, efficient, life-long service" principle, for the majority of Australia Reiter provide perfect service.
Sales company responsible for the overall planning service work, quality of work carried out inspection services, monitoring, evaluation and guidance. Quality Services Department is responsible for the daily management of the company's after-sales service, the company responsible for the quality of service work; preparation of spare parts demand planning, arranging each network service work, and verify that users of the company's degree of satisfaction with the quality of service, inspection and evaluation service personnel work meets requirements; responsible for the quality of information and product quality throughout the service information collection, collation, analysis and make evaluations, product development and make recommendations for improvement.
Each marketing service center, franchise service point staff to accept the leadership of the company's quality service department, responsible for the daily management of service work in the region, is responsible for the quality of service in the region; repair network linking the region to establish, coordinate oversight of the network of service work, so that customers can get services in the region; the establishment of service files for dynamic management of service work; the customer is responsible for the area of ​​product quality information collection, collation, analysis and feedback; the user is responsible for the area of ​​product quality complaints handling loss of customer complaints to the enterprise in charge; responsible for establishing the counter parts of the region, and is responsible for the daily management accessories.